E-mail Notification  

Cook Memorial Public Library District offers an email notification option that allows you to receive email messages when...

• a hold is available for pick up (in place of a phone call or mailed notice).
• an item is due in two days, as a reminder.
• an item is 14 days overdue (in place of a paper notice). For DVDs and video games, a first notice email is sent at 10 days overdue.
• an item is 29 days overdue (second notice)

You will continue to receive printed notices through U.S. mail for items that are 45 days overdue.

Failure to receive a reminder or notice of any kind does not waive your responsibility for the timely return of materials or any fines incurred. Check your account online at any time with My Account.


Privacy and eMail Notification

Library records are considered private and confidential (Library Records Confidentiality Act (75 ILCS 70/1). Email messages will contain your name and item titles. We do not recommend that shared email addresses be used to communicate library information.

In accordance with our Patron Records policy, we will not sell, lease, or otherwise distribute or disclose your email address, postal address, phone number, borrower records or other personal information for non-library purposes to outside parties unless required by law.

The U.S. mail offers a reasonable guarantee of confidentiality of mail sent to you and we follow strict confidentiality guidelines when discussing account information over the telephone. If you choose to utilize the email notification service, we can not guarantee that information in an email message is secure once it travels through the Internet.

Is email notification right for me?

Email notification is a great way to receive quick alerts about your library card account. It is right for you if...

• You check your email account often. Items are only held for 4 days. Courtesy reminders of upcoming due dates arrive 2 days before the item is due. Prompt attention to these issues will help you avoid missed holds and late fees.
• You are comfortable with the security issues involved. We consider library records private and confidential (Library Records Confidentiality Act (75 ILCS 70/1)). Email messages will contain your name and item titles. We do not recommend that shared email addresses be used to communicate library information.

How do I sign up?
Bring your library card to a Library location and fill out an email notification registration form or email us (enotice@cooklib.org) from the email address you prefer used with your name and library card barcode number.

What if my email address changes?
Email notices returned to the Library as undeliverable for any reason will result in removal of your email address. Keep your email address up-to-date by informing our Circulation Department (847-362-2330) of any changes.

When are emails sent?
The email messages are sent by an automated process early each business day. For this reason, an item may be available for pickup before you receive the email notification. Check your account online at any time with My Account.

How do I cancel this service?
If you wish to receive a phone call and paper notices instead of email messages, simply visit or call the Circulation Desk with your library card number to have your account updated.

I haven't received a message. Why?
Perhaps the message is being blocked as "spam" or "junk mail" by your email program. Add the email address enotice@cooklib.org to your address book or change your spam filter settings to allow email messages from this address. For further assistance, choose the  enotice troubleshooting tab at the top of this page.

Can I receive notices by email and also by phone or U.S. mail?
No. Our system can not provide you with both. If you wish to receive a phone call and paper notices instead, simply contact the library and we will update your account.

Who do I contact for additional help?
Contact the Circulation Department at 847-362-2330 during library hours with any questions about this service.